IT Services at a Glance

Your USC NetID is issued to you by ITS. Use your USC NetID to access USC services and applications such as Workday, Blackboard, Zoom, Slack, Outlook, and library databases and e-resources.

You can activate your NetID or make password changes on the ITS NetID page:

• https://netid.usc.edu

A Dornsife Account is required to access:

• Dornsife-managed computers
• Dornsife network printers
• Dornsife network drives

If you do not already have a Dornsife Account, you can request one. Be sure to specify which department printers, network drives, or network folders you need access to:

• New Dornsife Account

Once your Dornsife Account is created, you will receive a confirmation email. Your Dornsife Account ID is based on your USC NetID:

• Username: Your USC NetID@dts.usc.edu
• Password: Your USC NetID passphrase

If you change or reset your USC NetID passphrase, your Dornsife Account password will automatically update as well.

If you type the incorrect password too many times, your Dornsife Account gets locked and you will not be able to access Dornsife network resources for 30 minutes:

• Unlocking your Dornsife Account

The affiliate (iVIP) program at USC lets departments sponsor non-USC individuals for electronic access to services that are normally restricted to active USC faculty, staff, and students. Once sponsored, these individuals are known as USC affiliates (or iVIPs).

Senior administrators can submit affiliate account requests to DTS:

• Sponsoring an affiliate
• About the affiliate program

Ethernet

On-campus desktop computers are connected to the Internet via Ethernet.

Wireless

USC Secure Wireless network

• Username: Your USC NetID
• Password: Your USC NetID passphrase

USC Guest Wireless network

No password is required, but you will not be able to access protected resources such as VPN, Dornsife network printers, and Dornsife network drives.

If you are using secure home Internet

You only need VPN for certain applications:

• Don’t connect to VPN: Workday, Blackboard, Zoom, Slack, Google Apps (Gmail, Google Drive), Microsoft applications (Outlook, Office 365)
• Connect to VPN: Secure CRT/SIS, Dornsife network drives, SPSS, remote desktop, some areas of myDornsife

If you are using public wifi and working with USC data

You should be connected to VPN at all times.

Network drive setup

Follow our guide to connect to your department’s network drives:

• Connecting to network drives

You can learn more about network drives here:

• Using network drives

Network drive troubleshooting

Make sure that your computer is connected to the USC network via Ethernet, USC Secure Wireless, or VPN. You cannot connect to network resources via USC Guest Wireless.

Having issues accessing network drives even after checking your connection? We can help you troubleshoot:

• Submit a Help Desk ticket

Printer setup

Follow our guide to add your department or unit’s network printers to your computer for ongoing use:

• Printing with PaperCut Print

If you’re not at your usual computer, we also offer a web-based option that doesn’t require printer installation:

• Using Web Print

Local (wired) printers

In rare cases, you may have a local printer in your office: these printers will not show up on the network and can be connected directly to your computer using a cable.

Printer troubleshooting

Make sure that your computer is connected to the USC network via Ethernet, USC Secure Wireless, or VPN. You cannot connect to network resources via USC Guest Wireless.

Having issues with printing even after checking your connection? We can help you troubleshoot:

• Submit a Help Desk ticket

The purchasing of computers, tablets, printers, and other technology with Dornsife funds must follow the Dornsife IT Procurement Policy.

More info about IT Procurement

First time login

The following guides will walk you through your first time logging onto a new Dornsife-managed computer:

• Windows 11 PC
• iMac or MacBook
• iPad or iPhone

Computer troubleshooting

Having issues with your computer? We can help you troubleshoot:

• Submit a Help Desk ticket

You can e-waste (recycle) old USC-owned equipment by filling out this form:

• Return/E-waste Equipment

Review our instructions before returning equipment, especially if you are returning an Apple device:

• Returning Dornsife-managed IT equipment

For devices being e-wasted, DTS works with an approved vendor, Human-I-T. Human-I-T addresses the digital divide by providing low-income individuals and nonprofits with technology, internet, and digital training, and does this by repairing and repurposing technology rather than scrapping electronics for parts.

USC requires that you immediately report the loss or theft of any USC-owned devices containing University data, per the Acceptable Use Policy. Time is of the essence so that we can mitigate the risk of unauthorized access to University data stored on your device.

• Reporting lost or stolen Dornsife devices

For Dornsife faculty and staff needing a temporary or emergency computer loaner:

Faculty and Staff Computer Loaner Program

Dornsife faculty, staff, and affiliates receive an “@usc.edu” email account in Outlook:

• Getting started using Microsoft Outlook

Be aware that, under USC’s Employee Email Policy, emails are automatically deleted 16 months after they are received, sent, or created. Follow our guide if you want to proactively ensure that your emails are retained (must be done before the 16-month period elapses):

• Retaining emails

Slack access

DTS administers the Dornsife Slack and Dornsife Administration Slack workspaces:

• Join a Dornsife Slack Workspace

Other USC Slack workspaces are not administered by DTS: contact the workspace administrator directly to request access.

Slack resources

• Slack information for staff (ITS resource)
• Slack information for faculty (ITS resource)

Zoom (meetings and webinars)

• Zoom information for staff (ITS resource)
• Zoom information for faculty (ITS resource)

Zoom Phone

USC uses Zoom softphone (a Zoom software feature, rather than a dedicated desk phone) for phone calls:

• Learn more about Zoom Phone

Microsoft OneDrive at USC

• Quick access: Go to https://usc.edu/onedrive and log in using your USC NetID
• Available to USC faculty, staff, students, and affiliates (iVIPs)
• Up to 250GB storage space (100GB for USC affiliates and for shared org accounts)
• Approved by ITS for the storage of FERPA-regulated data, although additional controls may be needed

Microsoft OneDrive resources

• Microsoft OneDrive overview (ITS)
• Using Microsoft OneDrive
• Setting up OneDrive for computer backups

Dornsife network drives

• Available to USC Dornsife faculty and staff, as well as Dornsife graduate students and undergraduates on an as-needed basis (e.g. student workers)
• Limited storage space (shared with other Dornsife departments/units)
• Not approved by ITS for the storage of FERPA-regulated data

Dornsife network drive resources

• Using Dornsife network drives
• Connecting to Dornsife network drives

Email ts@dornsife.usc.edu if you need specialized research storage options: we can provide a custom-tailored solution to suit your research needs.

We can design and develop web applications and databases to help you securely store, migrate, and analyze data, produce reports, and automate business processes.

Learn more about our services

We can provide filming, event support, and production services.

Learn more about our services

View our video showcase

Dornsife uses the Emma platform (aka myEmma) for email marketing:

• Request Emma access

We recommend reaching out to us if you would like a consultation or more information about our server support and storage services.

Learn more about our services

Website access

Dornsife uses WordPress CMS for its website. For editing access to your department, center, or unit’s minisite:

• Request WordPress CMS access

Website resources

Review style and content guides, training videos and help guides, image resources, and more:

Website Project Hub

Questions? Email webproject@dornsife.usc.edu.