Our Services

Clicking any of the listed services will take you to the relevant request form or help guide on our support portal.

Have questions, need troubleshooting, or unsure if DTS provides support for something? Email us at ts@dornsife.usc.edu or submit a Help Desk ticket.

Hardware and Software Purchasing  →

Learn more about purchasing hardware and software at USC Dornsife

New Equipment Setup  →

Follow our first-time login instructions once you receive a new computer from us

Hardware Troubleshooting  →

Dornsife-managed computers, printers, and additional equipment

Software Installation  →

We support basic installation and setup, and can point you to USC resources for learning to use specific software

Microsoft Outlook and Office Support  →

Microsoft Outlook for desktop, Outlook online (usc.edu/office365), and Office suite on Dornsife-managed computers

Network Troubleshooting  →

Dornsife network printers, network drives, and USC Network connections (wired and wireless)

Returning and Recycling Equipment  →

Review our instructions prior to returning equipment for reuse or recycling

Training  →

Request a 30–60 minute training for DTS-supported services such as Zoom Rooms, Google Drive, OneDrive, and WordPress CMS

Support Services Staff

Manager

Jeremy Wiemer

Associate Director, Technology Support Services

Procurement

Man Nguyen

IT Purchasing and Inventory Control Specialist

Documentation and training

Emmy Zhang

IT Technical Writer

Help Desk Team

Help Desk

Richard Herrera

Technical Services Supervisor

Help Desk

Brandon Chau

Computer Services Consultant II

Help Desk

Mauricio Diaz

Computer Services Consultant II

Help Desk

Carlos Garibay

Computer Consultant Specialist

Help Desk

Albert Rodriguez

Senior Computer Consultant Specialist

Help Desk

Jerry Word

Computer Services Consultant II

Help Desk

Sev Zadorian

Computer Services Consultant II

Deployments Team

Deployments

Josh Paulsen

Computer Services Consultant II, Deployments

Deployments

Royce Files

Computer Services Consultant I, Deployments