Susan began working for JEP in 1994 when she was a doctoral student in the Department of Sociology. At that time, Susan worked to craft reflective exercises and other assignments for sociology service-learning students. In 2001, she joined the full-time staff at JEP, working to develop curricula for service-learning students across the university and to establish new service-learning partnerships with non-profit organizations. From 2007-2018, Susan served as JEP’s Associate Director for Research and Academic Affairs, overseeing the academic wing of JEP, establishing the learning goals and objectives for JEP students, and managing research projects designed to assess the impact of the program. In June 2018, she became the Executive Director of JEP.