{"id":227,"date":"2023-01-19T00:05:09","date_gmt":"2023-01-19T00:05:09","guid":{"rendered":"https:\/\/dornsife.usc.edu\/dts\/?page_id=227"},"modified":"2025-12-17T14:28:16","modified_gmt":"2025-12-17T22:28:16","slug":"operations","status":"publish","type":"page","link":"https:\/\/dornsife.usc.edu\/dts\/people\/operations\/","title":{"rendered":"Operations"},"content":{"rendered":"\n  \n    \n\n\n\n\n\n\n<div\n  class=\"cc--component-container cc--featured-block image-left\"\n\n  \n  \n  \n  \n  \n  \n  >\n  <div class=\"c--component c--featured-block\"\n    \n      >\n\n    \n  <div class=\"text-image-container\">\n    <div class=\"text-container\">\n\n      \n                  \n<div class=\"f--field f--section-title\">\n\n    \n  <h2>\n          Our team\n      <\/h2>\n\n\n<\/div>\n      \n                  \n<div class=\"f--field f--description\">\n\n    \n  <p>The Dornsife Technology Services Operations team is a group of skilled professionals responsible for providing operational support to the staff of DTS and shaping the way in which Dornsife faculty, staff and graduate students request services from our team.\u00a0 The DTS Operations team also administers many services on behalf of USC Dornsife, including the laptop loaner program, the DTS Support Portal,\u00a0 and multiple collaboration tools. With a commitment to excellence, the Dornsife Technology Services Operations team strives to deliver innovative solutions that support the academic and research missions of the college, while providing exceptional customer service to the Dornsife community.<\/p>\n\n\n\n<\/div>\n      \n          <\/div>\n\n          <div class=\"image-container\">\n            \n<div class=\"f--field f--image\">\n\n    \n    \n    \n    \n    \n    \n              \n      <img\n                            data-src=\"https:\/\/dornsife.usc.edu\/dts\/wp-content\/uploads\/sites\/67\/2023\/04\/undraw_informed_decision_p2lh-1-768x768.png\"\n          data-srcset=\"https:\/\/dornsife.usc.edu\/dts\/wp-content\/uploads\/sites\/67\/2023\/04\/undraw_informed_decision_p2lh-1-768x768.png 768w\"          data-sizes=\"(min-width:1024px) 50vw, (min-width:768px) 100vw, 100vw\"          class=\"lazyload\"\n        \n                  role=\"none\"\n        \n        \n                                      \/>\n\n    \n    \n  \n  \n\n<\/div>\n      <\/div>\n    \n  <\/div>\n\n\n  <\/div><\/div>\n\n\n\n          \n  \n    \n\n\n\n\n\n\n<div\n  class=\"cc--component-container cc--cta-cards-collection \"\n\n  \n  \n  \n  \n  \n  \n  >\n  <div class=\"c--component c--cta-cards-collection\"\n    \n      >\n\n    \n      <div class=\"header-container\">\n                  \n<div class=\"f--field f--section-title\">\n\n    \n  <h2>\n          Our Services\n      <\/h2>\n\n\n<\/div>\n      \n                  \n<div class=\"f--field f--description\">\n\n    \n  <p>The Dornsife Technology Services Operations team is a group of skilled professionals responsible for providing operational support to the staff of DTS and shaping the way in which Dornsife faculty, staff and graduate students request services from our team.\u00a0 The DTS Operations team also administers many services on behalf of USC Dornsife, including the laptop loaner program, the DTS Support Portal,\u00a0 and multiple collaboration tools. With a commitment to excellence, the Dornsife Technology Services Operations team strives to deliver innovative solutions that support the academic and research missions of the college, while providing exceptional customer service to the Dornsife community.<\/p>\n\n\n\n<\/div>\n      \n      \n    <\/div>\n  \n      <div class=\"cards-container\">\n      \n        <div class=\"card\">\n\n                            <a href=\"https:\/\/dtssupport.usc.edu\/support\/catalog\/items\/140\" target=\"_blank\">\n            \n                                    <h3>Equipment Loaner Program&nbsp;&nbsp;&rarr;<\/h3>\n                \n                                    <span class=\"card-description\">Laptops available for short-term reservations by Dornsife faculty and staff.<\/span>\n                \n                            <\/a>\n                    <\/div>\n      \n        <div class=\"card\">\n\n                            <a href=\"https:\/\/dtssupport.usc.edu\" >\n            \n                                    <h3>Service Management&nbsp;&nbsp;&rarr;<\/h3>\n                \n                                    <span class=\"card-description\">Management of the DTS Support Portal, used for request management by multiple groups within Dornsife.<\/span>\n                \n                            <\/a>\n                    <\/div>\n      \n        <div class=\"card\">\n\n                            <span tabindex=\"0\">\n            \n                                    <h3>Collaboration Tools<\/h3>\n                \n                                    <span class=\"card-description\">Including Zoom, Slack, Office 365 and many more.<\/span>\n                \n                            <\/span>\n                    <\/div>\n      \n        <div class=\"card\">\n\n                            <span tabindex=\"0\">\n            \n                                    <h3>Organizational Email Accounts<\/h3>\n                \n                                    <span class=\"card-description\">Creation and management of shared email accounts for departments, research groups, events, and many more.<\/span>\n                \n                            <\/span>\n                    <\/div>\n      \n        <div class=\"card\">\n\n                            <a href=\"https:\/\/dtssupport.usc.edu\/support\/catalog\/items?category_id=7000196906\" >\n            \n                                    <h3>Telecommunications Coordination&nbsp;&nbsp;&rarr;<\/h3>\n                \n                                    <span class=\"card-description\">Wired network connections and voice services, including Zoom Phone and fax lines. <\/span>\n                \n                            <\/a>\n                    <\/div>\n          <\/div>\n  \n\n  <\/div><\/div>\n\n\n\n\n  \n    \n\n\n\n\n\n\n<div\n  class=\"cc--component-container cc--rich-text \"\n\n  \n  \n  \n  \n  \n  \n  >\n  <div class=\"c--component c--rich-text\"\n    \n      >\n\n    \n      \n<div class=\"f--field f--wysiwyg\">\n\n    \n  <h2>Our Staff<\/h2>\n\n\n\n<\/div>\n\n\n  <\/div><\/div>\n\n\n\n        \n          \n          \n          \n  \n  \n    \n\n\n\n\n\n\n<div\n  class=\"cc--component-container cc--editorial-cards \"\n\n  \n  \n  \n  \n  \n  \n  >\n  <div class=\"c--component c--editorial-cards\"\n    \n      >\n\n    \n  \n      <div class=\"cards-container\">\n      \n        <div class=\"card\">\n\n          \n          <div class=\"text-container\">\n            \n                            <h3>\n                  \n                    John Parker\n\n                                  <\/h3>\n            \n                              \n<div class=\"f--field f--description\">\n\n    \n  <p>Associate Dean, Chief Technology Officer<\/p>\n\n\n\n<\/div>\n                      <\/div>\n\n\n        <\/div>\n      \n        <div class=\"card\">\n\n          \n          <div class=\"text-container\">\n            \n                            <h3>\n                  \n                    Chris Huntley\n\n                                  <\/h3>\n            \n                              \n<div class=\"f--field f--description\">\n\n    \n  <p>IT Director of Operations<\/p>\n\n\n\n<\/div>\n                      <\/div>\n\n\n        <\/div>\n      \n        <div class=\"card\">\n\n          \n          <div class=\"text-container\">\n            \n                            <h3>\n                  \n                    Trish Kelly\n\n                                  <\/h3>\n            \n                              \n<div class=\"f--field f--description\">\n\n    \n  <p>Program Administrator<\/p>\n\n\n\n<\/div>\n                      <\/div>\n\n\n        <\/div>\n      \n        <div class=\"card\">\n\n          \n          <div class=\"text-container\">\n            \n                            <h3>\n                  \n                    Cindy Tagle\n\n                                  <\/h3>\n            \n                              \n<div class=\"f--field f--description\">\n\n    \n  <p>Administrative Assistant II<\/p>\n\n\n\n<\/div>\n                      <\/div>\n\n\n        <\/div>\n          <\/div>\n  \n\n  <\/div><\/div>\n\n\n  \n    \n\n\n\n\n\n\n<div\n  class=\"cc--component-container cc--spacer \"\n\n  \n  \n  \n  \n  \n  \n  >\n  <div class=\"c--component c--spacer\"\n    \n      >\n\n    \n\n  <\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":0,"parent":245,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-content-detail.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-227","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Operations - Dornsife Technology Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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