{"id":225,"date":"2023-01-19T00:04:59","date_gmt":"2023-01-19T08:04:59","guid":{"rendered":"https:\/\/dornsife.usc.edu\/dts\/?page_id=225"},"modified":"2026-01-21T14:47:10","modified_gmt":"2026-01-21T22:47:10","slug":"support-services","status":"publish","type":"page","link":"https:\/\/dornsife.usc.edu\/dts\/people\/support-services\/","title":{"rendered":"Support Services"},"content":{"rendered":"\n\n \n \n\n\n\n\n\n\n\n
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\"""\"<\/p>\n\n\n\n<\/div>\n\n\n <\/div><\/div>\n\n\n\n \n \n \n\n\n\n\n\n\n\n

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\n Our Services\n <\/h2>\n\n\n<\/div>\n \n \n
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Clicking any of the listed services will take you to the relevant request form or help guide on our support portal.<\/p>\n

Have questions, need troubleshooting, or unsure if DTS provides support for something? Email us at ts@dornsife.usc.edu or submit a Help Desk ticket<\/a>.<\/p>\n\n\n\n<\/div>\n \n \n <\/div>\n \n

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Hardware and Software Purchasing  →<\/h3>\n \n Learn more about purchasing hardware and software at USC Dornsife<\/span>\n \n <\/a>\n <\/div>\n \n
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New Equipment Setup  →<\/h3>\n \n Follow our first-time login instructions once you receive a new computer from us<\/span>\n \n <\/a>\n <\/div>\n \n
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Hardware Troubleshooting  →<\/h3>\n \n Dornsife-managed computers, printers, and additional equipment<\/span>\n \n <\/a>\n <\/div>\n \n
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Software Installation  →<\/h3>\n \n We support basic installation and setup, and can point you to USC resources for learning to use specific software<\/span>\n \n <\/a>\n <\/div>\n \n
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Microsoft Outlook and Office Support  →<\/h3>\n \n Microsoft Outlook for desktop, Outlook online (usc.edu\/office365), and Office suite on Dornsife-managed computers<\/span>\n \n <\/a>\n <\/div>\n \n
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Network Troubleshooting  →<\/h3>\n \n Dornsife network printers, network drives, and USC Network connections (wired and wireless)<\/span>\n \n <\/a>\n <\/div>\n \n
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Returning and Recycling Equipment  →<\/h3>\n \n Review our instructions prior to returning equipment for reuse or recycling<\/span>\n \n <\/a>\n <\/div>\n \n
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Training  →<\/h3>\n \n Request a 30\u201360 minute training for DTS-supported services such as Zoom Rooms, Google Drive, OneDrive, and WordPress CMS<\/span>\n \n <\/a>\n <\/div>\n <\/div>\n \n\n <\/div><\/div>\n\n\n\n\n \n \n\n\n\n\n\n\n\n
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Support Services Staff<\/h2>\n\n\n\n<\/div>\n\n\n <\/div><\/div>\n\n\n\n \n \n \n \n \n \n \n\n\n\n\n\n\n\n
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\n\n \n Manager<\/span>\n\n\n<\/div>\n \n

\n \n Jeremy Wiemer\n\n <\/h3>\n \n \n
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Associate Director, Technology Support Services<\/p>\n\n\n\n<\/div>\n <\/div>\n\n\n <\/div>\n \n

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\n\n \n Device Management<\/span>\n\n\n<\/div>\n \n

\n \n Daniel Mortensen\n\n <\/h3>\n \n \n
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Modern Device Management Administrator<\/p>\n\n\n\n<\/div>\n <\/div>\n\n\n <\/div>\n \n

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\n\n \n Procurement<\/span>\n\n\n<\/div>\n \n

\n \n Man Nguyen\n\n <\/h3>\n \n \n
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IT Purchasing and Inventory Control Specialist<\/p>\n\n\n\n<\/div>\n <\/div>\n\n\n <\/div>\n \n

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\n\n \n Documentation and training<\/span>\n\n\n<\/div>\n \n

\n \n Emmy Zhang\n\n <\/h3>\n \n \n
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IT Technical Writer, Senior<\/p>\n\n\n\n<\/div>\n <\/div>\n\n\n <\/div>\n <\/div>\n \n\n <\/div><\/div>\n\n\n \n \n\n\n\n\n\n\n\n

\n\n \n\n <\/div><\/div>\n\n\n\n\n \n \n\n\n\n\n\n\n\n
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Help Desk Team<\/h2>\n\n\n\n<\/div>\n\n\n <\/div><\/div>\n\n\n\n \n \n \n \n \n \n \n \n \n \n \n\n\n\n\n\n\n\n
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\n\n \n Help Desk<\/span>\n\n\n<\/div>\n \n

\n \n Richard Herrera\n\n <\/h3>\n \n \n
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Technical Services Supervisor<\/p>\n\n\n\n<\/div>\n <\/div>\n\n\n <\/div>\n \n

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\n\n \n Help Desk<\/span>\n\n\n<\/div>\n \n

\n \n Brandon Chau\n\n <\/h3>\n \n \n
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Computer Services Consultant II<\/p>\n\n\n\n<\/div>\n <\/div>\n\n\n <\/div>\n \n

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\n\n \n Help Desk<\/span>\n\n\n<\/div>\n \n

\n \n Mauricio Diaz\n\n <\/h3>\n \n \n
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Computer Services Consultant II<\/p>\n\n\n\n<\/div>\n <\/div>\n\n\n <\/div>\n \n

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\n\n \n Help Desk<\/span>\n\n\n<\/div>\n \n

\n \n Carlos Garibay\n\n <\/h3>\n \n \n
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Computer Consultant Specialist<\/p>\n\n\n\n<\/div>\n <\/div>\n\n\n <\/div>\n \n

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\n\n \n Help Desk<\/span>\n\n\n<\/div>\n \n

\n \n Albert Rodriguez\n\n <\/h3>\n \n \n
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Senior Computer Services Consultant<\/p>\n\n\n\n<\/div>\n <\/div>\n\n\n <\/div>\n \n

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\n\n \n Help Desk<\/span>\n\n\n<\/div>\n \n

\n \n Wathana San\n\n <\/h3>\n \n \n
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Computer Services Consultant II<\/p>\n\n\n\n<\/div>\n <\/div>\n\n\n <\/div>\n \n

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\n\n \n Help Desk<\/span>\n\n\n<\/div>\n \n

\n \n Jerry Word\n\n <\/h3>\n \n \n
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Computer Services Consultant II<\/p>\n\n\n\n<\/div>\n <\/div>\n\n\n <\/div>\n \n

\n\n \n
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\n\n \n Help Desk<\/span>\n\n\n<\/div>\n \n

\n \n Sev Zadorian\n\n <\/h3>\n \n \n
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Computer Services Consultant II<\/p>\n\n\n\n<\/div>\n <\/div>\n\n\n <\/div>\n <\/div>\n \n\n <\/div><\/div>\n\n\n \n \n\n\n\n\n\n\n\n

\n\n \n\n <\/div><\/div>\n\n\n\n\n \n \n\n\n\n\n\n\n\n
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Deployments Team<\/h2>\n\n\n\n<\/div>\n\n\n <\/div><\/div>\n\n\n\n \n \n \n \n\n\n\n\n\n\n\n
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\n \n
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\n\n \n Deployments<\/span>\n\n\n<\/div>\n \n

\n \n Josh Paulsen\n\n <\/h3>\n \n \n
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Computer Services Consultant II, Deployments<\/p>\n\n\n\n<\/div>\n <\/div>\n\n\n <\/div>\n <\/div>\n \n\n <\/div><\/div>\n\n\n \n \n\n\n\n\n\n\n\n

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