USC Dana and David Dornsife College of Letters, Arts and Sciences

Biographical Sketch

* I am the help desk for staff and student staff of the USC Dornsife College and Library Help Desk (CLHD).

Drawing upon my 15 years of experience in help desk services and over 3 years of managing Dornsife Technology Services (DTS), I help CLHD staff and student staff over the phone, via remote internet sessions, and in person. In addition, I help official and un-official technology support staff in USC Dornsife departments help people in their departments. The result is fewer service requests sent to the CLHD and better trained official and un-official technology support staff in individual departments.

I am a human “force multiplier”.

* Using my knowledge of and ability to administer USC Dornsife and ITS server services, I help USC Dornsife staff and faculty with their technology service needs.

I am the principal USC Dornsife staff person managing USC electronic services offered to individuals who are not Faculty, Staff, or Students through USC’s iVIP system.

I am DTS’s defacto liaison with ITS’s accounts group, helping USC Dornsife staff and faculty with their USC account, CWIS account, etc requests. As the most active USC Dornsife authorized signer, I reset USC passwords back to their 10-digit USC ID number, authorize the creation of USC accounts, authorize the disabling and deletion of USC accounts, etc. Please refer to http://www.usc.edu/its/services/accounts/authsigner/.

I am the primary USC Dornsife staff person managing accounts on USC Dornsife’s file server(s) and email server(s).

* When requested, I offer perspective and advice by drawing upon my 15 years with USC, USC Dornsife, and DTS, first as student staff and then as staff.

I worked under three successive help desk managers. I was a help desk manager. And I have offered advice to two successive help desk managers.

I have hired, trained, supervised, evaluated, and fired people.

I proposed DTS’s department budgets for FY 2001-2002, 2002-2003, 2003-2004.

I managed department budgets of $217,990 (FY 2000-2001), $212,866 (FY 2001-2002), $220,674 (FY 2002-2003), $228,650 (FY 2003-2004).

For nearly 4 years, I reviewed ASR’s through my access to USC’s Budget Administration System.

For nearly 4 years, I purchased equipment and software for DTS.

When DTS was based in Taper Hall, I designed the office layout and I designed the department’s website.