Dornsife Technology Services Technical Support

Welcome to Dornsife Technology Services for the Department of Biological Sciences (BISC). We are here to provide a multitude of services for all faculty, staff, and graduate students within BISC. These available services include, but not limited to, the following:

 

  • Equipment and software diagnostic and troubleshooting
  • Equipment and software setup, installation, and user training
  • Poster printing
  • Server management
  • Access to "My Dornsife"
  • OSX, Windows, and various Linux distribution imaging or support*
  • Hardware upgrades
  • New equipment and application quotes through approved USC vendor list
  • Data secure erase, backup, transfer, or retrieval*
  • BISC section webpage edit or modifications
  • New computer configurations
  • Return Merchandise Authorization and warranty support
  • Dornsife account (eDirectory, Novell, GroupWise, Office 365) creation and management
  • Mobile support*
  • Server management
  • Voice and data account creation and management
  • Network drives management
  • Remote Access (RDP)
  • Zenworks retrofit
  • Host registration
  • Technical writing and consultation

*denotes best effort possible

Our central office is located inside ACB 530 with a satellite office in AHF 107h. We are available Monday thorugh Friday, from 9am through 5pm. Please visit us, call us at (213) 740-5771 or email us. In case of absence, please contact the main College and Library Help Desk at (213) 740-2775 or through submitting an online service request.


Our online services can now be accessed by the links to the left in the navigation menu.

  • Department of Biological Sciences
  • University of Southern California
  • Allan Hancock Foundation Building
  • Los Angeles, CA 90089-0371