Frequently Asked Questions

Below you will find answers to commonly asked questions to anything from poster printing, to logging into our computers.

I am part of office 365. How do I access the webmail?

A. The Outlook Web App (OWA) can be found by clicking this link. If you wish to create a bookmark for it, the address is /365

How do I log into 365?

A. When it prompts for your credentials, your username is your entire USC email address (ie., and your USC password.

I don't have a Dornsife email account, nor will I need one. How do I log into 365?

A. You can still use OWA with your standard email account by logging in here. You can create a bookmark with the link

I would like to use Thunderbird as my default email client. What can I do to keep using it?

A. The University strongly encourages all users to use Microsoft Outlook for 365. If you require additional assistance with any 3rd party email applications, please call (213) 740-2775.

I used to conduct my email. I have address books that need to be transferred to 365. What do I do?

A. Please call us at (213) 740-2775 with your name, username, and department, and we will assist in transferring your address book.

I've forgotten my USC password. How do I reset it?

A. Please visit this link. It will take about 25 minutes to update, then try again.

I've forgotten my Novell password. How do I have it unlocked or reset?

A. Please call us at (213) 740-2775 and be ready to provide us with your name, username, and department.

How do I print a poster?

A. Please click on the "Poster Print Request Form" on the left navigation menu to submit your scheduling request. Note that it requires PI approval and 3 business day advance notice.

Will I get my first choice of the print date?

A. It depends. Usually you will be able to once your PI approval has been received and processed. However, during heavy seasons of conferences, seminars, and symposiums, others will want to schedule their poster print in or around the same time. So to make sure you have your preferred date, just follow  the addage, "the sooner the better."

At times when there are a large group of USC participants, I will transmit a group message with available dates and times that will be filled on a first come, first serve basis. In fairness to other members of the group, PI approval is necessary to process requested apponitments.

Do you do any last minute poster prints?

A. This also depends. Typically during heavy poster rotation (see last question above), it's not possible due to full scheduling. However, under lighter scheduling, all cases are viewed.

I am not part of Biological Sciences or Dornsife, or I do a joint program. Am I still allowed to use BISC's poster services?

A. As of Fall 2013, printing is available only to faculty, staff, or graduate students that have direct or joint affiliation with Biological Sciences, or its sections. If further clarification regarding eligibility is required, please contact Linda Bazilian.

How much does it cost to print a poster?

A. Poster printing is free to all personnel of Biological Sciences.

How long does it take to print a poster?

A. Typically it takes anywhere from 45 to 60 minutes to print, provided the file is under 10MB total, properly compressed and formatted. However, technical inaccuries can sometimes lead up to 4 hours so please do a thorough review of your file before submission to avoid any delays in printing.

What types of formats accepted for poster printing?

A. Currently we are accepted files from PowerPoint (.ppt, .pptx), Illustrator (.ai), and Pro (.pdf)

What is the maximum file size for poster?

A. Poster can be any width or size, so long as the minimum of any dimension is 12" and the maximum of any of the two dimensions is 42". So for example, 42 x 60, 60 x 42, but not 60 x 46. Your poster can be wide or tall, but not both.

What type of plotter is used for poster printing and what are its dimensions?

A. HP LaserJet 800PS

What is a Dornsife account and why do I need it?

A. Dornsife accounts are Novell accounts managed and used by everyone in Dornsife College of Letters, Arts, and Sciences. Those who wish to have access to network drives for department or personal storage or computers imaged by Dornsife Technology Services require a Dornsife account for access.

Where do I apply for a Dornsife account?

A. Please visit this link. Once submitted, your department's approver will review your request and once approved, will be processed.

Do I need ZenWorks installed on my computer?

A. ZenWorks is an application console manager for Windows and Mac. It assists with the delivery, installation, and updates of any programs provided by or bought through Dornsife Technology Services. While not a necessity, it also assits during troubleshooting and adds efficiency with software support.

Is it possible to borrow the Microsoft Office discs to install the software myself?

A. All our software installation is done through network installation, so no actual discs for installation exist. Please contact DTS for assistance regarding Office installation.

What is Bitlocker and why do I need it?

A. Bitlocker is a data protection application that prevents university data from unauthorized access on laptops. If laptops were acquired using university fund, Bitlocker encryption is required. More information can be found here.

I stored some files on my U drive. If I'm off campus, how do I access these files?

What applications are included in the Dornsife image of Windows 7?

A. Every image of our Windows 7 and general office producitivy software. Other free applications can be downloaded and installedat the user's discretion through the ZenWorks application window. Please contact (213) 740-2775 for more information.

How do I change my password?

A. Press the keys CTRL + ALT + DEL simultaneously on your Windows screen. Select "Change Password" and follow the instructions.

How do I access my computer from off campus?

A. Any desktop computer on campus must be registered with a static IP address with USC's Information Technology Services. Remote Desktop will have to be enabled and either the computer's host name or IP address is required, along with the Cisco Any Connect VPN application to securely connect to the designated computer.

I am looking to purchase new computer equipment. Who can help me put a quote together?
Can I run Windows on my Apple computer?

A. Yes you can run Windows on your Apple computer through a variety of methods. The most common are Parallel, Bootcamp, or VirtualBox. The latter two programs, along with a copy of Windows 7, are available for free with setup and support for all Dornsife users. Please contact us at (213) 740-2775 for further information.

  • Department of Biological Sciences
  • University of Southern California
  • Allan Hancock Foundation Building
  • Los Angeles, CA 90089-0371